With the advent of technology, human sales force has slowly
but surely been replaced by machines in virtually every industry, including the
food industry. There has been a huge loss of jobs with many jobs and work
categories actually disappearing from the employment scene.
In the fast food industry especially one can see technology replacing cashiers with
electronic kiosks for self-checkout. Medium and low skilled jobs are especially
in the firing line that on record are being held by people with colored skin.
If we take the fast food industry, many of them has already
replaced humans with technologies that are consumer facing. The European branch
of a leading American fast food chain has already replaced the human cashiers
with 7,00O electronic touch screen cashiers. Having created a stir with this
step, this fast food giant claims that the few number of electronic cashiers
will not affect its number of workforce.
The introduction of robotic technology and reliance on
computerization of businesses is fast changing face of industry. The touch
screen that is being put up at fast food restaurants is meant to speed the
whole process of ordering. Companies using this technology claim that it not
only saves time and reduces human error but also gives the customers more
control and popular to customize their order.
Experts believe that
the idea of technology replacing
cashiers will soon take over other such jobs. They believe that companies
have become wary of high labor costs that are constantly on the rise and this
is why they are opting for technology to lower down the expenses where they
can.
Reports suggest that in the next 10 to 20 years, robots,
kiosks or other such technologies will replace more than half the jobs. It is
noticeable though that the restaurant industry is estimated to have the highest
number of growth in term of jobs in the coming years. It is, however, not sure
what the workforce will be like by that time. Will it still have humans facing
the customers or we will see robots and kiosks helping customers with food.
There are millions of people in the fast food industry who
work as hosts, bussers, runners, servers, cooks, bartenders, cashiers and
managers. And half of the people working in the above-mentioned profile are
women. Most women work behind the scene
in the lowest paying jobs of the fast food industry. They work, as cashiers,
dishwashers and bussers and these are the people who are at the highest risk of
losing their jobs to robots and other computerized machines.
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